In building Knowledge Base process you can also use various elements dedicated to this task. Thanks to its variety of blocks, Workai Knowledge offers you a wide range of ways to extend functionality of pages.
Knowledge of regulations, processes, products, and any other important aspects is essential in order to be effective at work. Employees who are not sure about something have to seek answers so as to clarify their doubts, which takes precious time. In order to avoid a similar situation, many companies create their own knowledge bases where essential knowledge is collected.
Comprehensive knowledge base is characterised by a well-structured organisation of materials. Articles, FAQs, publications, etc. which are scattered throughout the knowledge base in a random order will definitely cause more confusion among Intranet users, which is why knowledge base resources ought to be categorised in different topics.
